Technical Field Services Manager
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Intro
The Technical Field Services Manager position in Sydney, Australia at Interface offers a dynamic and client-facing role where you will provide technical support, manage customer complaints, and oversee project delivery. The role involves liaising with industry bodies, managing warranty content, and providing technical support to clients and end users. The ideal candidate should have experience in management positions, a strong understanding of flooring products and installation methods, project management skills, and proficiency in IT platforms like Workday and Teams.
Tasks
- Provide technical support and guidance to the commercial team, customers, and distributors
- Manage the Customer Quality Response (CQR) database
- Coordinate with installers and offer technical support to industry bodies
- Manage warranty content and installation manuals
- Provide written advice to clients and end users
- Lead and manage the 'Project and Business Administrator'
- Provide local technical and customer support
- Liaise with the Technical Global team at Interface
Requirements
- Proven experience in similar management positions and customer interaction
- Comprehensive knowledge of National Construction Code (BCA) regarding flooring
- Thorough understanding of flooring products, testing methods, manufacturing processes, and installation methods
- Strong analytical and problem-solving skills
- Competence in project and contract management
- Extensive industry knowledge and network
- Ability to prioritize, meet deadlines, and understand project management
- Establish effective working relationships and customer management skills
- Negotiation skills to resolve complaints effectively
- Proficiency in using Workday, Teams, and other IT platforms
Benefits
- Competitive remuneration and annual bonus
- Employee Assistance program
- Salary Packaging options
- Fitness subsidy, gym membership discount, health insurance discount
- Discounted home loan offer, yearly flu shots
- Part of a diverse and vibrant team with an excellent culture
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