Customer Support Assistant (m/f/x)
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Intro
Join Valorem as a Customer Support Assistant in a remote position based in Cologne, Germany. The role involves responding to customer support tickets, troubleshooting issues, updating customer records, coordinating follow-up calls, and providing feedback to the team. Applicants should have customer service experience, a high school diploma, excellent communication skills, and proficiency in Microsoft Office. Benefits include a competitive hourly rate, flexible work schedule, full-time or part-time options, work from home opportunity, and career development opportunities. Only applicants residing in Germany will be considered for this position.
Tasks
- Respond to customer support tickets.
- Assist with troubleshooting issues.
- Update customer records.
- Coordinate follow-up calls.
- Provide feedback to the team.
Requirements
- Customer Service experience preferred.
- High school diploma.
- Excellent communication skills.
- Proficiency in Microsoft Office.
- Must be located in Germany.
Benefits
- Competitive hourly rate.
- Flexible work schedule.
- Full-time or part-time options.
- Work from home.
- Career development opportunities.
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