Business Energy Specialist - Customer Service (m/f/x)
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Intro
The Business Energy Specialist - Customer Service role at Octopus Energy UK in Brighton involves providing end-to-end customer service in the midst of an energy crisis. The job requires handling challenging customer inquiries, offering support and advice on energy costs, and finding creative solutions in a fast-paced environment. The company values a human-centric approach to customer service, encourages innovation and learning, and fosters a supportive and inclusive team culture. The ideal candidate should be customer-focused, open-minded, approachable, inclusive, dedicated to sustainability, committed to improvement, and possess a strong work ethic. The role offers a salary of £24,300 per year along with benefits like the OE Group Share Scheme, free breakfast, cycle to work scheme, and EV salary sacrifice.
Tasks
- Provide end-to-end customer service
- Handle challenging questions about energy costs
- Chat with customers over the phone and email
- Take ownership of customer needs and find solutions
- Work in a fast-paced environment
- Collaborate with colleagues to support customers
Requirements
- Excited to help customers
- Open-minded and proactive in suggesting solutions
- Approachable and a team player
- Dedicated to sustainability and fighting climate change
- Committed to improving customer experience
- Strong work ethic and ability to deal with challenging situations
Benefits
- OE Group Share Scheme
- Free breakfast
- Cycle to work scheme
- EV salary sacrifice
- Opportunities for growth and development
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