28 days ago
Full-time
Part-time
Junior
#rheinErftKreis#sicherheit#hilfebedürftige
Customer Care Specialist
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Intro
The Customer Care Specialist position at 10XCREW in Cologne or Eindhoven involves managing inquiries and resolving complaints about orders and products primarily through email. The role focuses on ensuring exceptional customer experiences by swiftly solving problems and offering valuable insights for improvement. The company is a scale-up in the e-commerce market, specializing in direct-to-consumer strategies.
Tasks
- Addressing customer inquiries and complaints efficiently and effectively.
- Translating customer needs into suitable solutions.
- Sharing ideas to improve service processes.
Requirements
- Recent graduate or a few years of work experience.
- Available on short notice.
- Excellent communication skills in English, German is a plus.
Benefits
- Market-based salary (€2.390 - €3.000).
- Phantom shares for growth story.
- Budget for personal development and coaching.
- Unlimited vacation days.
- Travel reimbursement and/or DB Jobticket.
- Flexible working hours.
- Bicycle plan and gym membership discount.
- Fun and dynamic work environment.
28 days ago
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