30 days ago
Full-time
Junior
#internetprivacy#encryption#secureemail
Customer Support Advisor (Proton Mail)
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Intro
Proton is a company dedicated to providing free and open-source technology to ensure privacy, security, and freedom online. They offer a range of products including Proton Mail, Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. The Customer Support Advisor role at Proton involves interacting with customers to provide assistance and maintain high levels of customer satisfaction. The team plays a key role in gathering feedback to improve products and services.
Tasks
- Interact directly with customers to answer questions regarding services
- Resolve technical support inquiries and maintain high levels of customer satisfaction
- Collaborate with developers to improve products based on customer feedback
- Help test web and mobile applications to ensure high-quality releases
Requirements
- Excellent communication in English (especially in written form)
- Understanding of end-to-end encryption
- Problem-solving skills with a positive attitude
- Ability to work in a dynamic environment
- Tech-savvy
- Passion for digital privacy and making a difference
Benefits
- Office collaboration with remote work flexibility
- Provided devices and software for role
- Daily lunch and snacks provided
- Support for transport costs
- Stock options upon joining
- Flexible working hours
- Learning and development opportunities
- Comprehensive health insurance and retirement savings
- Community-first organization with impact
- Commitment to diversity and inclusion
30 days ago
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