Customer Service Representative, French Speaking – temporary contract (f/m/d)
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Intro
Patagonia, an outdoor apparel company founded in 1973, is committed to using its resources to protect the planet. As a Customer Service Representative, you will play a crucial role in maintaining customer relationships and upholding the company's values of quality, integrity, justice, and environmental responsibility. Your tasks include providing excellent service, resolving inquiries, assisting with orders, and contributing to process improvements. Fluency in French and English, strong communication skills, and the ability to work effectively in a team are essential for this temporary full-time position in Amsterdam.
Tasks
- Deliver prompt and high-quality customer service through phone and email channels
- Resolve customer inquiries, complaints, and issues efficiently
- Assist customers with orders, tracking shipments, and processing returns
- Provide accurate information on products and services
- Maintain knowledge of company guidelines and campaigns
- Assist in proofing translations and troubleshooting
- Participate in team initiatives and training requirements
Requirements
- Fluency in French and English, additional European language is a plus
- Effective communication and active listening skills
- Strong soft skills and written communication abilities
- Organizational and prioritization skills
- Positive outlook and problem-solving skills
- Familiarity with customer service platforms and systems
- Flexibility, adaptability, and teamwork mindset
Benefits
- Temporary full-time position in Amsterdam
- Hybrid work model with up to 3 days remote work per week
- Inclusive and equitable work environment
- Equal employment opportunities for all
- Diverse and inclusive representation within the organization
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