Customer Service Representative, Italian Speaking – temporary contract (f/m/d)
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Intro
Patagonia, an outdoor apparel company founded in 1973, is seeking a Customer Service Representative fluent in Italian to join their team in Amsterdam. The company is committed to environmental activism and promoting sustainability. The role involves providing excellent customer service, maintaining relationships, and upholding the company's values of quality, integrity, justice, and environmental responsibility. The position is temporary for 7 months with a hybrid work model allowing for remote work. Patagonia values inclusivity, diversity, and anti-racism in its workplace culture.
Tasks
- Deliver high-quality customer service through various channels
- Resolve customer inquiries, complaints, and issues
- Assist customers with orders, shipments, returns, and exchanges
- Provide accurate information about products and services
- Troubleshoot and provide input for process improvements
Requirements
- Fluent in Italian and English
- Strong communication skills
- Organizational and prioritization skills
- Positive outlook and problem-solving skills
- Ability to work in a team and independently
- Experience with customer service platforms and systems
Benefits
- Temporary full-time position
- Hybrid work model
- Inclusive and equitable work environment
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