30 days ago
Full-time
Junior
#energiewende#erneuerbare#nachhatlig
Customer Operations Specialist (m/f/x)
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Intro
Octopool is looking for a Customer Operations Specialist to help deliver their mission of making the transition to zero-carbon driving seamless for individuals and businesses. The role involves managing customer journeys, suggesting improvements to processes, problem-solving, and planning for growth while maintaining high customer satisfaction levels. Previous knowledge of EVs or the automotive industry is not required, but a passion for problem-solving, teamwork, attention to detail, and adaptability are essential.
Tasks
- Manage customer journeys from contracting to car delivery and after
- Feedback on service processes and propose changes
- Problem solve to ensure smooth customer transitions
- Help plan for growth in customers and team
Requirements
- Passion for problem-solving and delivering great customer experiences
- Experience working independently and in a team
- Curious with an eye for detail
- Effective operator with a focus on completion
- Comfortable with rapid changes and growth
Benefits
- Opportunity to influence customer service processes
- Development opportunities in a growing company
- Autonomy and collaboration in a unique culture
30 days ago
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