Client Delivery Manager
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Intro
Kraken Technologies UK is seeking a Client Delivery Manager to take ownership of delivery and service primarily across their client base of offshore wind farm operators and energy producers. The role involves coordinating internal and external stakeholders, managing client implementations, and ensuring client support post-implementation. The ideal candidate will have experience in SaaS environments, team management, Agile or Lean program delivery, and excellent communication skills. The role is based in Bristol, UK, with a hybrid work model. The company offers a unique culture, competitive salary, and opportunities for personal and professional growth.
Tasks
- Plan, track, and manage client implementations
- Line manage Customer Success Engineers
- Coordinate with product teams to filter and feedback client requests
- Drive cross-team collaboration
- Evolve client success metrics and reporting
Requirements
- Experience in SaaS environment implementations or onboarding programs
- Expert facilitator with team development experience
- Experience with corporate customers and conflict resolution
- Knowledge of Agile or Lean program delivery
- Excellent communication and collaboration skills
Benefits
- Competitive salary
- Hybrid remote work
- Opportunity for professional development and growth
- Dynamic and innovative work environment
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