Support the team of Security Incident handlers in the management of incidents happening on corporate and third party platforms, Build and nurture relationships with tech platforms and companies and Trust and Safety teams, Work with the Helpline management team and Incident Response Lead to improve the efficiency and effectiveness of the Helpline procedures, Review, organize, write and maintain incident response workflows, playbooks, templates and other documentation, Analyze incident data to identify specific vulnerabilities and gaps in platform escalation mechanisms, Continuously analyze tools, techniques and tactics used by adversaries, Collaborate with key stakeholders in Access Now, Provide expertise to the larger ecosystem of organizations supporting civil society, Facilitate research across interested groups on effective partnership and meaningful engagement models, Support the Helpline efforts to develop the skills and expertise of incident handlers, Lead the Helpline engagement with the Trust and Safety community, Investigate the tooling ecosystem used by Trust and Safety teams, Other duties as assigned by the Helpline Director
