Technical Customer Supportbaito Pro Job

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Technical Customer Support (m/f/x)

About Packwise

Packwise, that's us: a technology company from Dresden founded in 2017. With our Industrial IoT solution, we are the leading provider of tracking solutions for liquid containers in the process industry. By increasing the supply chain transparency, our customers in the chemical and food industries benefit from automated processes, an increased service level for their customers and more sustainable container logistics.

Join us on our Packwise journey in the emerging and exciting B2B IoT market!

Are you interested in advancing the topics of digitization and sustainability in the field of industrial supply chain management? Is it important to you to take responsibility and work in a cheerful professional atmosphere and to further develop your strengths?

This would be your part of the story - you...

• handle technical inquiries and complaints from national and international customers in the office (telephone and e-mail support for technical customer inquiries) and take over customer advisory services
• set up and maintain a support ticket system
• are responsible for error analysis and correction
• maintain customer documentation in our ERP/CRM system
• monitor and maintain the company's IT system
• monitor, maintain and develop our cloud infrastructure
• identify and analyze customer needs and communicate them to the product development and marketing team
• work closely with the sales team and support them in sales activities

What you bring to the team - you...

• have completed vocational training or a degree in the technical field
• have a very good knowledge of German; a good knowledge of English is desirable
• enjoy customer contact and have knowledge of ticket systems
• have experience in customer service/support and maintain a professional approach to customers
• have knowledge in deployment and operation of cloud-based software
• ideally you have experience with CRM/ERP systems
• work in a structured and independent manner
• have project management skills and a good understanding of processes

What we offer you

Flexibility:
you work when you want from where you want – through flexible working hours and the possibility of remote work, you enjoy a work-life balance.

One for all, all for one:
we have a flat hierarchy where you will always get support from your colleagues.

You decide where you want to go:
we offer you the space to contribute yourself and your ideas and support you in achieving your goals.

Fair Play:
we offer you a permanent employment contract and a fair salary. In addition, we support you if necessary, with relocation, visa and work permit..

Work & play:
whether it’s lunch, hiking or the REWE Team Challenge – our team gets together regularly to celebrate small and big successes.

Be involved:
beyond your field of work, you are always up to date on what your colleagues are currently working on.

Stay comfortable:
with height-adjustable desks, fresh fruit and a variety of hot and cool drinks.

Dresden today and the world tomorrow:
our office is centrally located at the Neustadt train station in the vibrant district of Dresden – Neustadt.

Any questions?