vor 22 Tagen
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Mid-Level
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Onboarding Support Executivebaito Pro Job
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Einführung
Join Tide as an Onboarding Support Executive and help convert potential members into Tide Members by guiding them through the onboarding process and offering them our unique products.
Aufgaben
- Call potential members that have downloaded the Tide app and guide them through the onboarding process
- Walk potential members through the signup process and answer their questions
- Use persuasion skills to highlight Tide's unique benefits and convert leads into members
- Work with the KYC team to ensure correct documentation and troubleshoot issues
- Utilise upselling skills to offer a range of Tide Products to prospective leads
Voraussetzungen
- Native-level proficiency in spoken and written German
- Previous customer service or telesales experience
- Focused on revenue and can up-sell to prospective members
- Self-starter that is target-driven
- Comfortable with adapting to constant change and shifting priorities
- Member first mentality
- Self-motivated and conscientious
- Ideally some knowledge of compliance, KYC, AML, and associated regulations or previous FinTech experience
- Experience of using Zendesk or similar and Predictive (or power) dialer is a plus
Benefits
- 25 days of paid leave per year
- Additional 3 days of paid leave for volunteering or L&D
- EUR 1,000 professional L&D budget per year
- Share options
- Statutory Health Insurance
- Statutory Pension contribution
- Extended Parental Leave
- Mental health support through Plumm
- One-off home office budget
- Work and travel globally - up to 90 days per country outside of your home country
- Team socials
- Sabbatical Leave
- Option to take your work device as your own (eligibility applies)
vor 22 Tagen
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