Junior Customer Service Manager*in Nordics (m/f/d)

Junior Customer Service Manager Nordics (m/f/d)

Festanstellung, Voll- oder Teilzeit · Berlin

Your tasks

As a customer care representative in our friendly customer care team, you will make sure that our customers are always helped as best as possible and treated in the nicest way. If solving problems and interacting with people are among your strongest skills, you might have stumbled upon the perfect job for you! Your responsibilities will also include:

• Respond promptly to customer inquiries: Ensure quick and friendly replies to emails and phone calls.
• Process replacement orders/refunds: Address customer issues by handling replacement orders or refunds.
• Check reviews on different channels: Regularly monitor and analyze customer reviews.
• Communicate with the warehouse: Collaborate closely with warehouse staff to coordinate orders, stock levels, and deliveries.

Your profile

• Ideally, you can join us starting in November 2024.
• You are fluent in English, Danish and Swedish - but please do not hesitate to contact us if you do not meet all language requirements.
• It's a big plus if you also speak Finnish.
• We’d love to see you in our Berlin office, but 100% remote work (from Germany) is also an option — the choice is yours!
• Your strong service orientation ensures you efficiently address customer needs and deliver high-quality service.
• You are a clear communicator with a solution-driven mindset.
• You work in a structured and organized way.
• You stay calm under pressure and in fast-paced environments.
• You take initiative and own your tasks, always aiming for top-quality results.
• With excellent interpersonal skills, you foster a collaborative and positive atmosphere with clients and colleagues alike.

What you can expect from us

• Our diverse team is ready to be enriched and inspired by your ideas: help building the future of food retailing in our fast-growing start-up!
• Extensive onboardings which will prepare you for your various and challenging tasks
• Flexible working hours and home office options to ensure a good work-life balance
• A beautiful and modern office in Berlin Schöneberg, easy to reach by public transport – and we cover the costs of your monthly BVG (public transport Berlin) ticket
• Find your way (back) to the gym thanks to fitness cooperations with Urban Sports Club or FitX
• Optimal performance thanks to a modern MacBook.
• Well equipped office kitchen with fresh fruit, delicious KoRo snacks, coffee and tea
• 20 % discount in our KoRo online store
• Regular team events and joint activities as well as legendary company parties

Sounds good?

About us

KoRo was founded in Berlin in 2014 with the aim of making high-quality food accessible to everyone at fair prices by skipping trading levels, efficient processes, and bulk sizes with a simple design. Today, besides its large packaging, KoRo stands out from its competitors through its unique products – like our best-selling date hazelnut cream, exceptional kinds of nut butter, and a wide range of snacks. KoRo now employs around 300 people and our products are sold throughout Europe.

KoRo will offer you a dynamic environment where you won’t only contribute to the food market revolution, but you will also be able to show your full potential. We are a diverse and committed team in which people from many countries and cultures work on a common mission: to make KoRo Europe's leading brand for innovative vegan and vegetarian foods. At KoRo, you will have the opportunity to be part of an open and exciting company that is constantly developing and in whose innovative and creative atmosphere new ideas and approaches are encouraged.