IT Service Manager*in (f/m/d)

IT Service Manager (f/m/d)

• Full Time

• Hybrid

• With Professional Experience

• 10/24/24

• Hamburg / Alois-Senefelder-Allee 1, Augsburg

Contact person

Bettina Krause

Our Mission

Our goal: Reduce 1% of the world’s greenhouse gases by 2050. Quest One.

Your Responsibilties

• You own the IT Service Governance and establish Quality Assurance for IT Services
• You define and implement SLAs (Service Level Agreements), KPIs and associated monitoring
• You analyze KPI reporting and derive measures/actions accordingly
• You own and administrate our ServiceNow ITSM platform
• You orchestrate external and internal service teams to deliver according to agreed SLAs
• You act as part of the IT Governance Team and as the ITSM owner for the entire IT organisation
• You develop and align the ITSM roadmap with stakeholders in all relevant business functions
• You plan and implement add-ons to the ServiceNow platform according to the agreed roadmap
• You foster collaboration with IT functions from our shareholder (MAN ES) in order to jointly develop our shared ServiceNow platform

What You Bring

• You have graduated in business informatics or comparable studies
• You are an ITIL-certified IT professional
• You are a problem solver and have very good work organization skills
• You have the sociability and ability to work in a team, a confident and friendly demeanor, flexibility as well as strong commitment and willingness to perform
• You are fluent in written and spoken English, and you do have proper German skills

Why Quest One?

• OWNERSHIP – We grow together with Quest One, and you have the opportunity to take active responsibility.
• ONE TEAM – A strong team that sticks together and shapes the future.
• LEARNING – Personal growth is our focus, with numerous development opportunities.

Your Benefits

• Flexible work arrangements and home office options.
• Regular updates and transparent communication through our All-Hands meetings.
• Mentorship program as part of onboarding.
• Free drinks, fruit, and a JobRad for a greener commute.

At Quest One, we’re looking for people who want to actively help shape the future. What matters to us is your talent and motivation—your background, skin color, religion, gender, sexual orientation, age, or disability doesn’t matter. Our diversity makes us stronger, more creative, and more successful. Together, we grow as a team in an inclusive and sustainable environment where discrimination has no place. Join a global company that values diversity and is committed to equal opportunities.