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    vor 12 Tagen
    FLOCERT header
    FLOCERT logo
    Vollzeit
    Mid-Level
    #fairtrade#nachhaltigkeit#sozialaudits

    Information Service Analyst*in (m/f/div) English & Spanish

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    Information Service Analyst (m/f/div) English & Spanish

    Introduction & Description

    FLOCERT is a leading global certification body. Besides providing sole certification to Fairtrade, we also offer an array of services to support companies in sourcing on Fairtrade principles, where no Fairtrade Standard applies.
    Founded in 2003, FLOCERT remains mission-driven and dedicated to working with all types of organisations, from small producers to internationally recognised brands, in order to promote fairness in global trade. Our accreditation as a Social Enterprise demonstrates our commitment to social business values.
    With six international offices conducting business in over 120 countries, FLOCERT specialises in offering global reach with local expertise.
    For more information, please explore further on our website: www.flocert.net

    Description

    FLOCERT is looking for a service oriented and data affine new colleague to strengthen the team responsible of Fairtrade transaction reporting. Tasks in this position include support of FLOCERT customers, data cleaning as well accommodation and coordination of stakeholder requests. Comfort in working with numbers and ease in communicating via different communication channels with different nationalities worldwide are essential for the position.

    • Job Share: full-time (38.5 hours per week) – fixed term contract for 12 months / project cover
    • Location: FLOCERT GmbH Office in Bonn, Germany
    • Salary: The salary and benefit package depend upon qualifications and experience
    • Start date: 1st January 2025 or as soon as possible
    • Fixed term contract: until 31st December 2025

    Your responsibilities

    • Provision of expert support on transaction reporting matters, e.g. subject related questions or technical problems escalated from the Customer Service Desk
    • Oversight on the onboarding of new customers to the FLOCERT reporting tool
    • Execute transaction reporting process and data quality control
    • Follow-up with customers (email, phone, meeting) on missing reports and data inconsistencies
    • Creation and maintenance of transaction reporting relevant tools & templates, incl. procedural guidance documents, communication templates, training material and tool user manuals
    • Provision of trainings – webinars internally as well as to customers and stakeholders
    • Liaison and alignment with internal / external parties as needed in the frame of the service operation

    Your qualifications, experience and skills

    • Any professional (e.g. office-, trade-, merchant apprenticeship IHK) or academic education (e.g. B.A.)
    • Business fluency in English, verbal and written
    • Excellent verbal and written command in Spanish
    • Good knowledge in any additional language such as French, Portuguese, German, Dutch and/or Italian would be an asset
    • Minimum of 2 years of working experience
    • Any previous experience in customer service or in conducting customer/user trainings is a nice to have
    • Analytical skills, procedural thinking and distinct data affinity (comfort in working with numbers/bulks of data)
    • Proficient Excel skills
    • Confidence in working with IT tools
    • Experience in working with databases (e.g. CRM, statistics etc.) or (IT) ticket systems would be advantageous
    • Precise and efficient working style
    • Customer service orientation and sense of business
    • Flexible, pro-active, reliable personality
    • Good communication and collaboration skills
    • Experience in international trade and/or knowledge of agricultural product supply chains as well as technical product knowledge of coffee, cocoa, tea, sugar, fresh fruit, flowers, or cotton would be an add-on
    • Experience in dealing with different cultures is an advantage
    • Motivation for Fairtrade

    What we offer

    • International work environment
    • Company culture of dialogue and respect
    • Onboarding and welcome management
    • Open-minded and value-driven colleagues living our mission
    • Hybrid work (up to four days per week remote working possible) & flexible working hours
    • Attractive benefit package, e.g.: holiday bonus, 13th salary, occupational pension scheme and more
    • Opportunities to make a meaningful impact
    • Learning and development opportunities
    • Chance for motivated staff to grow

    How to apply

    Click on the lower button  “APPLY NOW!”  and submit your application documents in English.
    Please kindly note that we currently only accept online applications and only candidates shortlisted for an interview will be further contacted and will receive notice of the outcome of the selection process.
    Do you still have questions? Then give us a call or send us an email: re*********nt@f******t.net
    • Regina Jatzke
    • HR Manager for Recruiting & Employer Branding
    • +49 (0)228 2493-278

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