vor 7 Tagen
Vollzeit
Mid-Level
#jonnyHilker#fahrradgeschäft#käuferschutz
Global Claims Lead (all genders)baito Pro Job
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Einführung
As the Global Claims Lead (all genders) at buycycle, you’ll manage all post-delivery claims from buyers, ensuring swift and fair resolutions while directly influencing profitability.
Aufgaben
- Lead, inspire, and grow a high-performing global team of claims specialists
- Continuously improve claims-handling processes
- Drive the evolution of the in-house claims management system
- Build strong relationships with Commercial, Customer Support, and Logistics teams
- Develop a clear claims guideline/framework
- Strengthen and improve performance reporting framework
Voraussetzungen
- Proven ability to manage KPIs and SLAs
- Proactively solve complex problems and prioritize tasks
- Experience in leading and motivating teams
- Strong analytical mindset with attention to detail
- Team player who thrives in a fast-paced environment
- Passion for cycling and/or other endurance sports
Benefits
- Dynamic and motivated work environment
- Diverse and inclusive team
- Focus on goals, not tasks
- Opportunities for learning and development
- Home office and remote work culture
- Basic provisions like coffee, fruit baskets, and muesli
- Monthly team events and after-work gatherings
vor 7 Tagen
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