Global Claims Lead (all genders)

Global Claims Lead (all genders)

Festanstellung, Vollzeit · München

Key Facts

• Start date: as soon as possible
• Capacity: 40 hours per week
• Location: Munich 

buycycle & you

We are the leading marketplace for pre-owned bikes. And to help us grow and improve, we want you on the team. We're always looking for more talent with a variety of backgrounds.

About the role

As the Global Claims Lead (all genders) at buycycle, you’ll manage all post-delivery claims from buyers. Whether it's a bike arriving in the wrong condition, color, or missing accessories, your teams role will be to mediate disputes between buyers and sellers, ensuring swift and fair resolutions. Your work will directly influence our profitability, making you a key driver in buycycle’s growth. We’re not looking for someone with a routine background in insurance claims. Instead, we seek a candidate eager to build something new—to reshape the claims process into a more efficient, scalable, and innovative system.

Your responsibilities

• You lead, inspire, and grow a high-performing global team of claims specialists, fostering a collaborative and innovative environment.
• You continuously improve our claims-handling processes to streamline operations, reduce claims costs, and ensure best-in-class customer experiences.
• You drive the evolution of our in-house claims management system, working closely with product development teams to ensure the system meets current and future needs.
• You build strong, dynamic relationships with Commercial, Customer Support, and Logistics teams to create seamless feedback loops that enhance claims performance, track trends, and adapt policies.
• You develop a clear, overarching claims guideline/framework that aligns with our fast-paced and ever-evolving business strategy.
• You strengthen and improve our performance reporting framework, ensuring all necessary controls are in place to track success and continuously optimise.

About you

• You have proven ability to manage KPIs and SLAs, delivering high-quality results on time.
• You proactively solve complex problems and prioritise tasks effectively.
• You are experienced in leading and motivating teams by setting high performance standards and fostering a culture of initiative, accountability, and self-direction.
• You have strong analytical mindset with attention to detail, able to dive into processes and create detailed, robust plans that improve efficiency.
• You are a team player who thrives in a fast-paced, high-growth environment. You influence across teams and take ownership to get things done.
• You have a passion for cycling and/or other endurance sports.

Why us?

• We are young, dynamic, motivated and passionate about what we do.
• We are open to everyone - cycling or not. That's why a diverse, cosmopolitan and inclusive team is important to us.
• Everyone is an essential part of the buycycle vision - whether they are working students, full-time employees or CEOs.
• We work with goals, not tasks, and follow a data-driven approach.
• We never stop learning and developing. This not only gives you the chance to get better at what you do, but also to learn in and from other teams.
• We know that different people have different needs. That's why home office and remote work are part of our culture.
• Coffee, fruit baskets and muesli are basic provisions for us. Monthly team events, cosy after-work beers or sodas are also part of the package.

The process

Hiring Manager call → case study → meet the team, People team & Founder

Empowering Diversity and Growth

We firmly believe that the right attitude, motivation and willingness to learn will lead to satisfaction and success for all interested parties at buycycle. Therefore, you are welcome to apply even if you feel that you do not meet all the requirements of the profile at this stage.

We welcome all applications - regardless of gender identity, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.

For more information visit our website.