Customer Support (m/f/d) bei stenon

Customer Support (m/f/d) Part Time- Remote

Permanent employee, Part-time · Potsdam

Who are we?

At Stenon, we are on a mission to democratize soil data. We have become the global market leader in real-time, digital soil data that is totally laboratory-independent. This provides farmers with essential data to make optimal and sustainable cultivation decisions, boosting yield, crop quality, and soil health while saving money on inputs.

Position

As a member of our Customer Experience team, you will be responsible for directly supporting customers. While helping customers, you will have the opportunity to offer insights to product, design, and hardware teams. As an owner of customer satisfaction, your job is to solve problems, communicate effectively, provide solutions and guidance to our customers.

You will

Work with customers to reach maximum potential while using the FarmLab
Define and discuss soil sampling strategies with customers
Conduct onboarding trainings and ensure customer happiness after first trainings
Solve customer problems and provide technical support
Discuss rental contracts with customers
Arrange collections and deliveries
Sort out internal space (Confluence)
Help with new projects

You have

Good agricultural knowledge, or background
Good interpersonal and communication skills
Native German language level
English language at a good level
1 Year experience in customer-facing role
CRM knowledge

Great to have

Spanish, Portugese or Russia is a big plus

What we offer

A fully remote or hybrid work setu****p—work anywhere in Germany
Permanent part-time position with flexible work hours
A role within a highly productive and supportive team full of dedicated, hard-working professionals
An agile work environment with flat hierarchies and an international team
Company provided laptop
Home office allowance
Team building and company retreats: This year we went to Gran Canaria for a 3-day company retreat.
ABC Berlin/Potsdam Travel Pass, if needed

Why us?

At Stenon, we empower farmers to make informed decisions for sustainable agriculture. Our team is passionate about innovation, collaboration, open communication, and excellence.
We are on a mission to make soil data accessible in real-time, thus changing how farmers can cultivate their land. To achieve this, we put our customers first and try to understand the challenges they face deeply. This will allow us to build the best possible products. We value transparency and honesty to become as performant as possible. With an open yet always constructive feedback culture, we learn from each other and improve continuously. We have high standards and reward performance, but at the same time, we want to work with positive people who treat their colleagues exceptionally well.

Interested?

Send us your application (CV or LinkedIn). Reach out to c******s@s*****n.io if you have any questions – we're happy to help.

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Customer Support (m/f/d)