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    vor 8 Tagen
    Bundesverband Carsharing header
    Bundesverband Carsharing logo
    Vollzeit
    Junior
    Mid-Level
    #sharingiscaring#interessensverband#mobility

    Customer Care Agent*in (f/m/x/d)baito Pro Job

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    Einführung

    Join our international Customer Care department and develop your career while keeping our customers happy through effective support and service.

    Aufgaben

    • First point of contact for all customers
    • Assist customers with ongoing rental, vehicles, app functions, and payment options
    • Handle inquiries via phone, chat, and email
    • Efficiently solve issues to provide effective solutions
    • Filter important information and report malfunctions in the app or vehicles
    • Accomplish customer requests with accuracy to provide high-quality service

    Voraussetzungen

    • Problem solver with a desire to assist customers
    • Excellent interpersonal skills
    • Familiarity with customer support software is ideal
    • Working proficiency in German, Dutch, French, and English
    • High level of team spirit and positive attitude
    • Ability to deliver a great customer experience

    Benefits

    • Gross monthly salary of €2,370.00
    • Monthly performance-based bonuses
    • Additional pay for Sunday, night, and holiday shifts
    • Shift schedule determined 4 weeks in advance
    • Attractive pension plan
    • Choice between monthly MILES credits or Deutschlandticket
    • Subsidized Urban Sports Club membership
    • Access to discounts from 1,500+ providers
    • Flexibility to work from the office in Berlin and from home
    • Diverse team with 50+ nationalities
    • Personal development through training opportunities
    • Amenities like fresh coffee, snacks, and lunch during meetings
    • Contribution to regional social projects

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