Customer Care Agent (f/m/x/d)

Customer Care Agent (f/m/x/d) - Dutch + English speaking

Befristet, Vollzeit · Berlin

Join the ride!

Join our international Customer Care department with over 100 team members and develop your career with the help of our career paths and our team leads. We stand behind the philosophy of keeping our customers constantly happy, which we develop through a 3-week onboarding process and continuous trainings.

Your Responsibility

• You are our first point of contact for all our customers
• You help our customers to get out of tricky situations by supporting them around the topics: ongoing rental, our vehicles, functions of the app and payment options
• You take inquiries by phone, chat and email and solve them as quickly as possible during your shifts
• You are efficient in finding out how to solve issues to provide the best and most effective solution
• You filter important information and give detailed reports/feedback about malfunctions in the app or vehicles to your colleagues and other teams
• You understand that quality lies within the detail, hence accomplishing customer requests with accuracy in order to provide high-quality service is our priority at all times

Your Experience

• You are a real problem solver and enjoy assisting customers in need
• You are very communicative and have excellent interpersonal skills
• You are ideally familiar with the use of customer support softwares 
• You have working proficiency and communication skills in verbal/written Dutch and English - German and French skills are a plus
• You have a lot of fun at work and a high level of team spirit and with a lot of positive vibes you keep the fun factor constant in our Customer Care team
• You know how to deliver a great customer experience and always go an extra mile
• You are empathetic and have a positive attitude with a desire to help our customers

Benefits

• Salary: Earn a gross monthly salary of €2,370.00, complemented by monthly performance-based bonuses and additional pay for Sunday, night, and holiday shifts.
• Shift plan: Our shift schedule is determined 4 weeks in advance, providing you with clear and predictable working hours.
• Retirement: Secure your financial future with our attractive pension plan. 
• Mobility: Choose between monthly MILES credits or the Deutschlandticket. 
• Fitness: Enjoy a subsidized Urban Sports Club membership for your physical and mental well-being. 
• Discounts: Access 1,500+ providers for discounts on sneakers, theater visits, and more. 
• Hybrid: Enjoy the flexibility of working from our office in Berlin and from home. 
• Diversity: Join our diverse team of 50+ nationalities, with English as the primary language. 
• Growth: We prioritize personal development through knowledge sharing and training opportunities with the support from our HR Team and the Team Leads. 
• Amenities: Enjoy fresh coffee, beverages, fruits, snacks, and lunch during all-hands meetings. 
• Social Impact: We dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment. #milescharity

About us