Energy Specialist - Customer Service (Spanish Speaking)
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Einführung
The Energy Specialist - Customer Service role at Octopus Energy UK in London requires fluency in English and Spanish. The job involves providing end-to-end customer service, handling challenging energy-related queries, and fostering a customer-centric approach. The role emphasizes teamwork, inclusivity, dedication to sustainability, commitment to improvement, and a strong work ethic. Employees are encouraged to actively contribute to the company's growth and celebrate achievements together. The position offers a salary of £27,000 along with benefits like the OE Group Share Scheme, free breakfast, cycle to work scheme, and EV salary sacrifice.
Aufgaben
- Provide end-to-end customer service in a fast-paced environment
- Handle challenging questions about energy costs and provide support to customers
- Communicate with customers via phone and email
- Take ownership of customer needs and find solutions
- Collaborate with a multicultural team to deliver exceptional customer service
Voraussetzungen
- Fluency in English and Spanish (written and verbal)
- High level of resilience and ability to handle challenging situations
- Strong work ethic and dedication to customer service
- Open-minded and proactive in suggesting improvements
- Team player with a positive and inclusive attitude
Benefits
- Competitive salary
- Opportunity for professional development and growth
- Participation in OE Group Share Scheme
- Free breakfast and other perks
- Hybrid remote work arrangement
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