Digital Communication with Communities (CwC) Assistant be...

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Digital Communication with Communities (CwC) Assistant

locations Panama City, Panama

time type Full time

posted on Posted Today

job requisition id JR2440758

Hardship Level (not applicable for home-based)

A (least hardship)

Family

UNOPS LICA4 2024-06-01 May 5, 2024 Please note that this position is offered under UNOPS LICA contract at LICA-4 level until 31 December 2024, with possible extension subject to budget, good performance and operational needs. Persons interested in applying for this position must be legally present in Panama at the time of recruitment.
The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities.
Levels of language knowledge:
A1-beginner
A2-elementary
B1-lower intermediate
B2-upper intermediate
C1-advanced/proficient
C2-fluent
Shortlisted candidates might be required to sit for a written test as complementary.

1. General Background

To date, UNHCR’s Communication with Communities (CwC) has largely been through traditional forms of communication, including the Participatory Assessment and Community Based Protection (CBP) approaches through face-to-face interactions. However, it has been well documented that refugees’ communication preferences have significantly diversified - with traditional channels including radio and face-to-face still being used, alongside an increasing uptake of digital platforms and social media. As UNHCR’s operations adapt to IDPs and refugees’ changing communication preferences, new communications approaches are being adopted.

In line with UNHCR accountability to affected people (AAP) commitments, the organisation has been recently investing in meaningful engagement initiatives that put refugees, asylum seekers’ preferences at the centre of its design. As a result, there has been an increased demand by operations in the Americas to implement digital communication channels for effective information-sharing and engagement with forcibly displaced persons using trusted tools.

2. Purpose and Scope of Assignment

The D Digital Communication with Communities (CwC) Assistant will work under the supervision of the Senior Protection Officer in close coordination with the Digital Communication with Communities Associate in MCO Panama Office, and the UNHCR Community Based Protection teams in other operations covered by the MCO Office as well as the Regional Bureau. S/he will be contributing to strengthening UNHCR CwC strategies and activities in each of the countries with a special focus on digital engagement channels.

Main duties and responsibilities:
- Support organisation of user testing to finetune content and user experience.
- Assist in the expansion of the project to additional operations to meet evolving needs.
- Support operations in the effective design of their national CwC strategies.
- Contributing to the creation of content related to international protection, access to asylum procedures, the exercise of human rights, and integration in host countries.
- Coordinating with the protection team to respond to information queries via social media, helplines, and chats, while maintaining a record of these interactions.
- Assisting with administrative and programmatic tasks.
- Perform other related duties as required.

3. Monitoring and Progress Controls

A workplan will be but together at the beginning of the contract together with the incumbent and operations defining key activities and project timelines to ensure an efficient delivery of expected outputs. Weekly calls will be organized between the supervisors and the consultant to discuss advances, track progress, and discuss how to overcome potential challenges.

4. Qualifications and Experience

a. Education and Work experience

- 1 year relevant experience in Communications, Journalism or Media and preferably in engaging with communities through digital platforms with High School Diploma; or
- Bachelor or equivalent or higher diploma preferable in relevant area i.e. Audiovisual Communications, Graphic Design, or area related to Communications, Journalism or Media.

b. Additional Experience

- Experience with video editing, graphic design software e.g. Adobe Suite and Canvas would be considered an asset (required);
- Knowledge of existing guidance pertaining to the application of social media and digital tools in humanitarian contexts - including Data Protection, Data Privacy and Online Safeguarding concerns (desirable);
- Experience remotely working with operations to document practices (desirable);
- Experience working with organizations operating in mixed movements, refugee situations or other humanitarian contexts ideally pertaining to the use of social media (desirable).

c. Key Competencies
- Skills in effectively supporting digital/social media projects;
- Skills in copywriting and in quickly articulating complex/technical concepts in simple terms (required);
- Excellent Spanish (both written and spoken) essential, Fluency in English (both written and spoken);
- Highly organized and autonomous, able to multitask and prioritize workload when necessary;
- Strong time management skills, including the ability to work quickly and to meet deadlines;
- Ability to work as a team, including remotely;
- Strong interpersonal skills, including across cultural contexts.

Standard Job Description

Required Languages

Spanish

English

Desired Languages

Additional Qualifications

Other information

This position doesn't require a functional clearance

Home-Based

Welcome to UNHCR’s new recruitment platform

Important notice:

If you were notified about unsuccessful application

While our recruitment system successfully implements UNHCR policies, we have noticed some marginal errors. Please rest assured that a human recruiter will duly review your application as per our internal processes when it was declined due to lack of required number of years of relevant work experience.

For external applicants:

We would like to call your attention on the eligibility of International Professional (P) category: According to our Recruitment and Assignments Policy, P staff members will not normally serve in the country of their nationality, and the first regular appointment in the P category must be outside the staff member's country of nationality. In practical terms this means that you are not eligible to apply for International Professional vacancies advertised in the country where you are national of.
and are not migrated to this platform. Therefore, when applying for current vacancies, external applicants (not current UNHCR workforce members) should create a new account (“Sign In” on the top left corner >> Create account). Once successfully registered, you can start filling in your data and apply for vacancies.
Applications for vacancies advertised on UNHCR’s old recruitment platform will be duly reviewed and processed in the old platform (but no data will be migrated to the new platform).
In case of technical difficulties when applying, external applicants (not current UNHCR workforce members) can write to Global Service Desk at h*****d@u****r.org .

For former UNHCR Colleagues:

Former UNHCR employees who are on mandatory break-in service or have separated from UNHCR after 1 October 2022 should create an account through this platform. Once you fill in your basic personal information (employee ID, birth date, name, email address), Workday will identify you as prior personnel and merge your employee account with your external applicant account.

For Talent Pool / Evergreen candidates :

to Talent Pools have not been migrated to UNHCR’s new recruitment platform.
As part of the transitional measures, candidates who were successfully accepted to a Talent Pool (now called Evergreens) have received e-mail instructions for re-submitting their application on UNHCR’s new recruitment platform.
The Evergreens are advertised per grade/ level; candidates can apply to one or more levels. If meeting all eligibility criteria at the given level and subject to functional clearance (if applicable), candidates will be added to the relevant talent pool. Applications will be valid for one year, after which candidates can re-confirm their interest.
Evergreens are for sourcing candidates for Temporary Appointments (TAs). Candidates considering TA opportunities are recommended to keep an eye on the UNHCR Career website and apply once Evergreens are open for new applications (at the end of 2022).
For updating a previously submitted Evergreen application, please click on the “withdraw” button against the Profile and reapply. Note: the change(s) will apply only to the relevant profile. You will have to update all other profiles (if any) if your data (i.e. nationality, new BA/MA degree, new language skill) has changed.

Diversity

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

About Us

UNHCR, the UN Refugee Agency, takes the lead in protecting people forced to flee wars and persecution around the world, providing life-saving aid including shelter, food and water to ensure their basic safety, rights and dignity. With 18,879 women and men working in 137 countries, we work tirelessly to make a difference in the lives of 89.3 million forcibly displaced people worldwide.
Our dedicated and professional staff work around the clock in roles including legal protection, community services, public affairs, health and more. Despite the challenges they can face, our staff are proud to work for UNHCR and determined to make a positive impact.

Why a career with UNHCR?

Our dedicated staff work to protect and assist people fleeing conflict and persecution at a time when global forced displacement is at a record high. Our colleagues bring a wide range of specialized skills, including expertise in legal protection, administration, community services, public affairs, health and other disciplines.

Disability inclusion

If you are a person with a disability and you expect you may face challenges during the recruitment process, you can indicate it in your application form.
There are options to select any health conditions you may have and outline any necessary adjustments related to disabilities during the recruitment phases. Providing this information is optional. It will be treated as strictly confidential and used only for the purpose of finding out how to better assist you during the recruitment process.

Adjustments for candidates with disabilities will be provided as best as possible and as needed upon request.

All candidates will be assessed based on meeting the requirements for each vacancy in relation to experience, skills, and education.

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